客戶支援 - iMobile

Customer Service

Need some help?

User Guide

To retrieve voice message from mailbox or follow the instruction to record your personal greeting.

list_icon_voicemsg

Voicemail

Retrieve via customer’s handset

218 Or * 618

Call Forwarding to Voicemail

activate

de-activate

* * 21 *
Mobile Phone Number #

# # 21 #

Call Waiting &
Call Hold

Call Waiting &
Call Hold

activate

de-activate

* 43 #

# 43 #

Call
Forwarding1

All Call Forwarding

activate

de-activate

* * 21 * +852 Tel No. #

# # 21 #

No Answer Call Forwarding1

activate

de-activate

* * 61 * +852 Tel No. #

# # 61 #

Unreachable Call Forwarding1

activate

de-activate

* * 62 * +852 Tel No. #

# # 62 #

Busy Call Forwarding1

activate

de-activate

* * 67 * +852 Tel No. #

# # 67 #

To deactivate all the above Call Forwarding functions

activate

# # 002 #

Quick Activation of all the above Call Forwarding function to the same tel. no

(Except All Call Forwarding)

activate

* * 004 * +852 Tel No. #

1 Once customer has activated voicemail service, calls will be forwarded to the voicemail automatically (except when roaming) when customer’s mobile is unreachable, busy or has no answer, even if none of these call forwarding functions is activated.

Useful Information

To shorten the waiting time for enquiry, you may quickly find the payment method, general form and additional charge here!

General Form

Credit Card Payment Authorization Form(Download the form)

AUTOPAY - Direct Debit Authorization Form (Download the form)

Change of Account Ownership Form (Download the form)

Mobile Number Portability Application Form(Download the form)

Mobile Number Portability - Letter of Authorisation For Transfer of Mobile Number(Download the form)

Additional Charge

Items

HK$

Subscription Deposit (Non HKID registration)

$1,000 per transaction

Administration Fee for Refund by Cheque

$100 per transaction

Administration Fee for Cheque Re-issue

$100 per transaction

Re-issue SIM Card

$100 per SIM

Mobile Number Change (Change new number)

$200 per transaction

Service Cancellation Fee

Remaining monthly service fee per transaction

Service Cancellation Fee (Premium Bundle Offer)

$800 or remaining monthly service fee (whichever is higher) per transaction

Document Copy

$50 per page

Contact Us

For any enquiries, you may get assistance from service technician. We will respond to you shortly.

Sales Enquiry

Hotline: 183 2888

General Enquiry & Support

Hotline: 2152 8118

Online Service Centre