Customer Service
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User Guide
To retrieve voice message from mailbox or follow the instruction to record your personal greeting.
Voicemail
Retrieve via customer’s handset
218
*
618
Call Forwarding to Voicemail
activate
de-activate
*
*
21
*
Mobile Phone Number
#
#
#
21
#
Call Waiting &
Call Hold
Call Waiting &
Call Hold
activate
de-activate
*
43
#
#
43
#
Call
Forwarding1
All Call Forwarding
activate
de-activate
*
*
21
*
+852
Tel No.
#
#
#
21
#
No Answer Call Forwarding1
activate
de-activate
*
*
61
*
+852
Tel No.
#
#
#
61
#
Unreachable Call Forwarding1
activate
de-activate
*
*
62
*
+852
Tel No.
#
#
#
62
#
Busy Call Forwarding1
activate
de-activate
*
*
67
*
+852
Tel No.
#
#
#
67
#
To deactivate all the above Call Forwarding functions
activate
#
#
002
#
Quick Activation of all the above Call Forwarding function to the same tel. no
(Except All Call Forwarding)
activate
*
*
004
*
+852
Tel No.
#
1 Once customer has activated voicemail service, calls will be forwarded to the voicemail automatically (except when roaming) when customer’s mobile is unreachable, busy or has no answer, even if none of these call forwarding functions is activated.
Useful Information
To shorten the waiting time for enquiry, you may quickly find the payment method, general form and additional charge here!
General Form
Credit Card Payment Authorization Form(Download the form)
AUTOPAY - Direct Debit Authorization Form (Download the form)
Change of Account Ownership Form (Download the form)
Mobile Number Portability Application Form(Download the form)
Mobile Number Portability - Letter of Authorisation For Transfer of Mobile Number(Download the form)
