客戶支援 – iMoblie

Customer Service

Need some help?

User Guide

To retrieve voice message from mailbox or follow the instruction to record your personal greeting.

list_icon_voicemsg

Voicemail

Retrieve via customer’s handset

activate

de-
activate

218

* * 21 *

Call Forwarding to Voicemail

activate

de-
activate

* * 21 *
Mobile Phone Number

#

Call Waiting &
Call Hold

Call Forwarding to Voicemail

activate

de-
activate

* 43 *

# 43 #

Call
Forwarding1

All Call Forwarding

activate

de-
activate

* * 21 * Tel No. #

# # 21 #

No Answer Call Forwarding1

activate

de-
activate

* * 61 * Tel No. #

# # 61 #

Unreachable Call Forwarding1

activate

de-
activate

* * 62 * Tel No. #

# # 62 #

Busy Call Forwarding1

activate

de-
activate

* * 67 * Tel No. #

# # 67 #

To deactivate all the above Call Forwarding functions

activate

# # 002 #

Quick Activation of all the above Call Forwarding function to the same tel. no

(Except All Call Forwarding)

activate

activate

* * 004 * Tel No. #

1 Once customer has activated voicemail service, calls will be forwarded to the voicemail automatically (except when roaming) when customer’s mobile is unreachable, busy or has no answer, even if none of these call forwarding functions is activated.

Useful Information

To shorten the waiting time for enquiry, you may quickly find the payment method, general form and additional charge here!

General Form

Credit Card Payment Authorization Form(Download the form)

AUTOPAY - Direct Debit Authorization Form (Download the form)

Change of Account Ownership Form (Download the form)

Mobile Number Portability Application Form(Download the form)

Mobile Number Portability - Letter of Authorisation For Transfer of Mobile Number(Download the form)

Additional Charge

Items

Handling Charge (HKD$)

Non HKID Application

$1,000 Deposit
(Refundable after contract expired)

SIM Card Replacement Fee

$40 each

Change Mobile Number (New Number)

$200 each

Contact Us

For any enquiries, you may get assistance from service technician. We will respond to you shortly.

Sales Enquiry

Hotline: 183 2888

General Enquiry & Support

Hotline: 2152 8118

Online Service Centre